Customer Testimonials
The owner, Blake, contacted me regarding an issue I had with Jake the assistant service manager. My AC wasn’t working, brought it in and it was “fixed”. It wasn’t fixed and when I called I was given first an appointment on the 21st and then the 13th, even though it wasn’t fixed from the first time. I spoke with Keith who had Blake call me. I was able to bring my car in the following day. A seal that was just put in was defective causing a freon leak. I cannot say enough good things about Jaccari, ...
Such Professionals ! While Rotating the Tires on My Car they Found a Bad Ball Joint and I had them Fix it ! Wonderful Service
I saw an 2016 Outback on cars.com. I inquired if it was available. I was informed it was available so I made the drive. Sure enough, it was there. Josh had it waiting for me to test drive. He helped me get the carseat situated and took the keys for the trade so they could evaluate while I was on the test drive. Upon my return, I told him lets write it up. He told me what my car was worth, asked if that would work and then we went over all of the numbers before they went for financing. ...
everyone there was very helpful and bent over backwards for us. They went over the vehicle and pointed out all the features, also gave us a delicious cup of coffee
Absolutely amazing. My fiance and I came in to purchase our second car from this place and are happy with everything. Of course we looked around and just like the first time Milnes had the best deal. We worked with Randy and I was so pleased with him. He was able to handle me, im very picky and get off topic alot but Randy was able to keep us focused on topic. Randy is willing to work to get everything one asks for. He goes above and beyond what most sales people will do. Im pretty sure no is not ...
I purchased a used Toyota Tacoma from Milnes Ford and had a great experience. Randy had the truck ready for me when I arrived for a test drive even though I was early. I loved the truck and Randy made the process of purchasing it painless. The staff went through the effort of starting paperwork and appraising my trade in before I even decided to purchase the Tacoma just to ensure that the process was ready for me when I made the decision. Randy kept in contact with me the next day through text as I was at work and ...
We have purchased a number of cars and have always had an excellent buying experience at Milnes Ford. Our sales representative Cody Paehlig does an outstanding job of customer service.
I was looking for a pretty specific truck and found they had one listed. Called down before they opened and got RJ on his cell phone. Told him I was driving 4 hours and already on my way. He was ready when I got there and the truck was what he said it would be. RJ was no BS when asked questions about the truck and it's history. RJ and manager Ken were great to deal with and joke with while making the deal. I had my own financing, but Kieth was still nice to talk to and offer me ...
My salesman took the time to find the perfect car for my daughter. We also received quick delivery of the vehicle, the salesman worked with us on our free time.
I have three vehicles serviced at Milnes Ford; a 2009 F-150, a 2013 Focus and a 2015 Expedition. Most recently, the F-150 had a tune-up performed along with the repair of a minor electrical issue. Service Advisor Tim kept me apprised of the status of the maintenance and repairs. Although the electrical part (seat heating element) was not in stock, he had it delivered and installed the following morning. The truck was ready for pickup by 11 a.m. Separately, whenever I bring in any of my vehicles for routine maintenance, i..e. oil changes, the vehicle is ready within 30 - 45 minutes (even when ...
Took my car to body shop . they did everything I asked and more. and got my oil change and other service done to. very helpful. they told me when it would be done and everything they said came true. I am very happy. I hope not to need baby shop again but if I do I will be back here.
After several bad experiences dealing with mega dealerships I have found extremely friendly atmosphere and service with Milnes. I have dealt with them for several years and purchased and leased several vehicles, all of which have been excellent and friendly service. We seek our salesman, Rob Betley, each time we look to purchase or lease. He is a superb sales representative of Milnes Ford. I highly recommend this dealership for anyone looking to purchase new fords or used vehicles.
Appointments was easy to make in my time frame. I was in and out under 30 minutes. Hassel free service. Really appreciate and enjoyed the Free snacks and good Coffee while waiting.
Customer service was great he had several good choices for us that fit our budget. Definitely will come back and recommend to my friends and family
My wife and I recently purchased a vehicle at Milnes Ford in Lapeer. The entire staff there was very accommodating and helpful. Bill Gunther handled our process, and got us an unbelievable deal on a new vehicle. Totally blew my expectations out of the water. Keith, the finance guy, is upfront and honest with you. There is no wheeling and dealing with this company, they just take what you want, and roll with it, while creating a great and comfortable buying experience. I suggest anyone who is in the market for a new vehicle, to strongly consider this place!
I was impressed with the professionalism from all the employees at Milnes Ford Lapeer. I Highly recommend to any one who is interested in purchasing a Ford to visit Milnes. My wife and I were extremely satisfied with the above and beyond efforts of our Sales representative RJ. Keith from finance was extremely helpful with giving us options & explanations. Both made us feel like family.
Our lease could not have gone any better. Cody Paehlig our sales rep found the exact car we were looking for. The right color and options. They had to trade with another dealership but did so without any delay in our lease being processed. Cody and the dealership had all the paperwork done in advance so there was no waiting on our end. That is a big deal to me! Nothing worse than waiting for paperwork to be processed. We will come back for sure!
I would like to thank Bill Bently and all other staff at Milnes Ford. They made me very comfortable purchasing my new Ford. They took the time to make sure I got the deal that best suited me and my family.
Rhonda Jones in finance and Cody in sales teamed up to make an impressive duo . I was promptly met and taken care of . Cody diligently listened and took the time to show me three different trucks . Rhonda made sure I qualified for all the rebates and discounts available and navigated me through all the contracts. Rhonda made sure I understood all the details and helped me protect my investment - while Cody stayed on top of the vehicle prep and then walked me through all the awesome technology in the new Ford F150 Platinum . A great dealership and a proud ...
Rhonda Jones did an outstanding job in helping me and my wife into a newer certified used car. She worked diligently towards finding the right vehicle with the right payment that fit our budget. We have purchased new and used cars in the past and Rhonda was by far one of the best sales person we have encountered over the years. We absolutely would recommend Rhonda at Milnes Ford.
Eric was as accommodating as he could possibly be. He took calls, emails, and texts on his day off. When we needed the car earlier than planned, he helped prep the car himself, so we could take it. Rhonda was great taking care of the paperwork. She was as quick as possible, but made sure we had everything we needed.
We called on a used vehicle and then came to look at it. When we got there, the car was parked out front with the dealer plate on, and ready to test drive. Rhonda, the sales person, was very nice and very helpful. We found exactly what we were looking for at a great price!
Our sales person, Rhonda was very attentive to our needs. Other dealers ignored our wants and needs, but Rhonda listened to our wants and needs, and she found us exactly what we wanted efficiently and professionally. Rhonda was a pleasure to work with, she made our purchase stress free.
My experience at this dealer was excellent. My sales person got me the exact vehicle I was looking for, made the entire purchase experience awesome.
I have done business with several car dealers over the years but there are several very unique things about Milnes Ford of Lapeer and there staff. My sales consultant's Val Hamilton and Rhonda Jones were on top of things from the moment I walked in. There was no waiting upon arrival, not the normal high pressure sales pitch and they were willing to spend as much time as needed for me to purchase a car. Right away I noticed a big difference and new I was in the right dealer. The car was the exact car I had been ...
This was a great used car experience! We did our shopping online and headed out to the dealership. Our salesman, Rob Betley, had the keys ready for the vehicles we had discussed. I really appreciate the fact that he spoke to our teenaged son (this is his car) like a person and not ”just a kid. ". That really made him feel like he was part of the decision!! Rhonda was great and very efficient with the closing paperwork, even staying a little after hours to accommodate us! Thank you both so much!
Purchased a 2015 Escape. Everyone at Milnes is very friendly. The process of buying a vehicle seemed really quick also. Zach was very knowledgeable about the vehicle and Rhonda took time to explain what my rate would be and different plans they had for extended warrenty Life insurance and Gap.
Cannot say enough good things about my car buying experience. Rhonda and Keith helped make it an easy process from start to finish. I would highly recommend Milnes Ford!
I have been looking for a new vehicle and had been to several dealerships but because of the lost I would have taken with my Ford Fusion was too big. Rhonda took the time and found almost enough rebates to cover the lost. My husband and I have made several purchases of vehicles and have never had such a good experience. I didn't feel pressured or rushed(which is unbelievable). She explained to me all my options and was able to find what I wanted for a price I could afford. Also while purchasing the vehicle other employees were ...
I needed a new car with better gas mileage and comfortable for my wife after recent back surgery. I had the pleasure of dealing with Rhonda Jones and even though we get an employee price on both Chrysler and GM we ended up buying a ford. As long as Rhonda is there we will continue to purchase our vehicles from Milnes Ford especially after we found out Rhonda can help us no matter which manufacturer we decide to go with. Thanks Rhonda for making a stressful decision easier! We ended up purchasing a ford fusion (used trade in) even though ...
I cannot rave enough about my latest purchase! Fast, and super friendly service on top of a great deal. So patient and my kids loved him. If you want the best experience buying a car and having a great rapport with someone, make sure you ask for Aaron Leonard!!!
. The best auto buying experience I have had. Thanks to Mason and his management team at Milnes Ford Very polite and informative. Great price Great car. Thanks
AMAZING AWESOME FANANTASTIC!!! Tony and I went in looking for the new F150 and found it at Milnes Dealership. So we went in and Eric Trandell was showing us the one on the show room floor. Eric knew all about the new line, we where very impressed with him. So we went back in February and sat down with him and special ordered our truck. We also delt with Dave Lightfoot (NEW CAR MGR.) he told how long it would take and where are truck was being made,and that him or Eric would keep us inform on the progress ...
Awesome really is an understatement for how great it was to deal with Rhonda and Milnes Ford. After getting the run around from another dealership I called Milnes and from start to finish it was a pleasant experience, communication was amazing as Rhonda even got back to me a few times after her day was over which I really didn't expect, they gave me a great price and I couldn't be happier! I will definitely be back to buy another vehicle from Rhonda and the Milnes team in the future. Thank you again Rhonda I look forward to ...
Great experience. Friendly courteous service. Rhonda Jones was a great help. I really appreciate her help. Very pleasant experience. I would refer a friend . Thanks
I purchased a 2013 Ford Fusion there a year-and-a-half ago and have had excellent service ever since including members of the staff going out of their way to make sure things were done above and beyond what is expected. Extremely friendly and helpful staff all around but especially in the service department who I had the most contact with.
I did not purchase a vehicle this time, payments weren't acceptable for my budget, but Rhonda went to great lengths to try and accomodate my situation. Very friendly and hard working young lady but we just couldn't close the gap on price and payments.
they went above and beyond the call when i took my 2008 F250 diesel in for service even though i didn't buy it from their dealership they have all my business now
Rhonda and Chad (Service Manager) were BEYOND wonderful in helping with my shopping experience for my first real car. I came in on Wednesday to test-drive a car that Chad had handpicked for me, and then came back on Friday to pick it up because I fell in love with it so much. They both did an awesome job at closing the deal, even though we ran into some complications Rhonda was determined I was going to leave with my car on Friday.:) She was very personable and made a genuine connection with me, for her it wasn't just ...
Had a great experience working with Mason and rest of staff on purchase of new truck, very Friendly and professional. Job well done. highly recommended.
Hello, We had a great experience with Rhonda. We went in on a Wednesday Night to inquire and drove away in our new car the next day. Evertything was really smoothe. This is the second car we bought from Milnes Ford and will continue to buy from them in the future. Thanks very much, Marcy and David Laird
What an excellent experience I had working with Rhonda and all the staff at Milnes Ford. She was doing some heavy multi-tasking but managed to never miss a beat. She went over and above, and stayed late on a cold Saturday to make it happen for me. The follow-up communication has also been excellent. I could not be more delighted with my purchase. Rhonda is a gem, and they are lucky to have her.
My experience at the dealership was fabulous! Everyone was very friendly and helpful. They went and searched for a car for me and found exactly what I wanted at the price I wanted. I feel they went above and beyond customer satisfaction during the process. I would absolutely recommend this dealership to anyone looking for a new/used car. Top notch service!!!! I dealt with Aaron Leonard, he was outstanding, answered every question I had and responded very quickly to emails! If you want a pleasant and enjoyable transaction go see him, he will make it happen!!!
This review concerns Salesperson Rhonda. First of all, THANK YOU RHONDA, YOU DID AN AWESOME JOB. From my first phone call to Milnes Ford in Lapeer, MI, to completing the sale, Rhonda was knowledgeable, professional, and personable. For example, before we went all the way to Milnes Ford, my wife Terrie and I appreciate how Rhonda told us everything she could concerning the car I inquired about, The car was just as Rhonda said it would be, and that meant a lot to us ! We purchased the car at a fair price and we are still enjoying it to this ...
Sarah was a wonderful sales person. The dealership was clean and well maintained. The finance department was also wonderful. I would recommend this sales person and dealership to anyone looking for a new Ford, or new care period!!!!!!!!!!!!!!!!!!!!!!! Thanks- Janet
Rhonda found our car at another dealer, purchased it and shipped it in for us to look at. Needless to say we left the dealership with it and its exactly what we needed. Super gas mileage and rides like a dream (Focus Hatchback SportPack) Milnes really wants your business and No hardsell.
I spent 2 hours asking many questions about buying new or buying used! Both new car sales person (Aaron) and used car sales (Ken) were very patient and extremely helpful! Much appreciated!!
This small town dealership comes with big town SERVICE & Sales with out the take a number and get in line feel of the Large town dealerships. Milnes employees try very hard to remember your name or at least what kind of Ford you drive. They are caring and will help you get the best car for the buck from there sales staff. There Service department is what bring me back. If they find a problem they will share all the information with me so I can make the best logical move in fixing my problem. Most of all they ...
The biggest thank you that you could ever give goes to Rhonda are sales person she went above and beyond to put us in the very best used low mileage truck that was great looking and great to drive home it was worth the three and a half hour drive,i would do it again to buy from her,she was there for us every step of the way for the financing and putting us in the right truck,she kept in contact with us every day up to the day we got the truck,So a very BIG thank ...
Thank you goes out to Rhonda for helping my wife and I into our new to us Mustang. She went above and beyond what you would expect from a typical sales person. When we are ready for our next vehicle, we will be seeking out Rhonda again. A+!
I received the best service from the initial email and phone conversation. Miles Ford's staff is superb! Aaron helped me find the exact car I'm looking for and financing was so simple and helpful. I know I will recommend Miles Ford to everyone I know. If you want an honest dealership that treats you like an individual this is the place for you. Thanks Aaron
I received friendly service through all levels of leasing our new vehicle. Rob Betley made the process of trading in our vehicle and our lease a very enjoyable process. We were highly satisfied with the knowledge he had about the vehicles and going above and beyond finding us the vehicle we had always hoped to have. We look forward to working with Rob again for all our future purchases
I would definitely come to Milnes again! Rob was an enormous help and got us financed right away! Also, We have never owned a Ford before and we absolutely love it and will definitely buy another Ford again in the future!
Rob is very informative. He makes the car buying process easy. With no pressure from him, I was able to take my time and make my decision. He also remembers you after your purchase, which is one reason why I went back for my second car from him. Thanks Rob!
Eric is a great salesmen, he helped coordinate the service needed on my vehicle. The service department was very friendly and helpful. Will definitely come back.
Rob Betley was very good to work with, never pressuring me to buy. He just gave the facts that I needed to decide whether or not I was going to make the purchase. I would highly recommend Rob, he made buying a car an easy process!
My wife and I purchased a new car here, and on the way home noticed some mechanical issues with the vehicle. Being a new vehicle and wanting everything to functional we were disappointed. But that is where the story takes a turn for the better!! Keep reading ....I emailed our service rep (Aaron Leonard) at midnight, and explained to him the situation, and that I would be bringing the car back the next morning. Amazingly he emailed me back at 1:45am indicating he was sorry to hear of the situation, and they would do what was necessary to make us ...
Aaron was great. He was very patient and not pushy which is rare in the auto industry. I recommend him to all my friends and family.
As a first time car buyer, I was unsure about the whole process and reluctant to even step foot on the lot. Luckily, I was approached by a nice man named Aaron, who was very kind and informative about the automobiles I was looking at. He gave me the space I needed to really think about what I was purchasing and was very helpful in offering his advice that seemed not only accurate (in comparison to other dealers in the area), but very genuine and sincere. I would highly recommend stopping into Milnes if you're in the market for ...
My husband and I went to Milnes Ford to check out the F150 trucks. We were promptly greeted by Rob Betley. Rob was very friendly and quick to see exactly what we were looking for. We test drove one truck and knew we would be back soon. We later visited Rob again to purchase my husbands favorite truck. Rob's customer service was amazing and we enjoyed several laughs with him while he made our purchase fast and easy. I would defiantly recommend Rob to help you through your next vehicle purchase. We also found other staff members there to ...
This is the second time purchasing a vehicle from Milnes Ford in Lapeer . And Rob Betley the sales person went above and beyond for us both times. We will choose Milnes Ford in the future . Highly satisfied.
Rob has always been there to answer any questions that I have had, He is an amazing sales person always looking out for his customers first. I am very impressed with the quality that he offers. He treats every sale as if it is the most important. We have bought a new car, leased a new truck and purchased a used car from Rob within the last two years, and will keep going back to him and Milnes Ford. Thank you for your EXCELLENT service!
We would highly recommend this dealership. This is first dealership we've purchased a vehicle from. I went to many dealers before i cane to Milnes. They were very friendly, answered all our questions, explained everything we needed to know about the vehicle and financing. Next time we look for another vehicle, this will be the first stop.
I belong to a Ford family and just had to drop my F-150 (bought from you) to have some bump work. I’m sure your guys get a lot of critique so I thought I’d let you know how great they took care of me. They had it done early even though you had the back-up from the power outage. Looked great and they had it washed for me which to be honest, I haven’t had time to do in a great while due to work and children commitments. They took great care of me a while back ...
It was recommended that I travel to Lapeer to see the advertised truck special offered in a newspaper my friend noticed. I have plenty of dealerships in my area of Utica, but the offer he saw was advertising specifically what I was looking for...a work truck including a plow attached. I am telling you that I was sooo glad to make the journey! The staff was great, the price was great, the truck was more than I expected. My dad traveled with me to see the vehicle and he was very amazed by the team at Milnes. He felt ...
Our entire experience shoppinG for and leasing the Flex was outstanding. I highly recommend milnes! The staff was so courteous and had our best interests in mind.
I went to Milnes to purchase a used vehicle and received much more than I had anticipated. I got top dollar on my trade-in and the staff were able to find me a 2011 Mercury Milan which fit my budget. This is the second used vehicle I purchased from Milnes. In each case the staff at the credit union where I get my loans told me I was getting a great deal on the vehicle. The Milnes staff went out of their way to make sure the vehicle met all my needs. To top off the deal they delivered the car ...
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